Manager - Customer Service

JOB SUMMARY Under the direction of the CBO Regional Director, the Customer Service Manager of Patient Accounts will manage and organize staff and functions of the Customer Service Department to ensure quality and timeline outcomes. Responsibilities include: Establishing standards, best practices, motivate staff; established priorities and communicates to staff organizational goals and works with them to achieve them; seeks commitment from staff, encourages innovation and team building/planning.  The Customer Service Manager, Patient Accounts will be responsible for managing one or more of the Patient Financial Services functional areas of Customer Service and Clerical.  REQUIRED QUALIFICATIONS: Bachelor's degreerequired business management, accounting or related field. Five (5) years of patient accounting experience, preferably in a customer call center.  Three (3) years experience in a leadership role for a staff of five or more members leading or assisting in all phases of effective supervision (ie. Recruitment, performance management, training) Working knowledge of medical terminology and billing systems/software. Must have effective interpersonal, communication and analytical skills. 18-6592
Salary Range: NA
Minimum Qualification
5 - 7 years

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