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LifeSpa Coordinator

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Description

Position Summary

The LifeSpa Coordinator operates the telephone system to answer incoming calls and directs callers to appropriate personnel in a manner that exceeds the caller\u2019s expectations, presenting a cheerful and pleasant attitude at all times. They also assist the Department Head with filing and other office duties as needed.

Job Duties and Responsibilities

  • Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner
  • Converts LifeSpa questions into appointments
  • Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs
  • Suggests upgrades or add-ons to products and services
  • Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
  • Uses all required safety devices to comply with company safety rules

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Position Requirements

  • High School Diploma or GED
  • 1 year of customer service experience
  • CPR and AED certified within 30 days of hire
  • Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook
  • Ability to calculate figures and amounts such as discounts, interest and commissions
  • Ability to stand, sit, walk, reach, climb and lift up to 50 pounds

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\u200b Preferred Requirements

  • 1 year of receptionist experience

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